S3 Blog

Hi All,

Just in case you have missed it, check out our new video.

S3CRM Video

Sarah

CRM or customer relationship management is an area of business that should be high on the list of priorities for any business owner as customer relationships are critical for a business to succeed. For many business owners implementing a CRM solution can seem like a nightmare as there are so many aspects of CRM to consider from customer contact information right the way through to managing outstanding or unpaid accounts. Due to this you will need a CRM solution that will not only work with you and your business but is also easy to implement and use on a daily basis.

If you are looking for a CRM solution that you can easily implement into your business look no further than S3 CRM. S3 CRM is a customer relationship management solution that is not only functional but it will streamline the way your business operates and this will lead to increased profits and lowered overheads. In addition, S3 CRM is not only easy to use but it is also easily integrated into your business so there is no need to send your employees on lengthy training courses just to be able to use it themselves.

CRM solutions should add that extra dimension to your business which means that customer relationships improve almost as soon as you start using it. This might seem like rather a weighty claim but it is a claim that S3 CRM will back up when you implement it into your business. Using S3 CRM could not be easier, as mentioned there are no long training courses for you and your employees to attend to enable you to use it. This is not only time saving but it also saves you a great deal of money too as no time is spent away from the business as you implement this CRM solution. Add to this the fact that S3 CRM is web based, which means you can log into your account from anywhere in the world that has an internet connection and you have a totally accessible CRM solution that will help you to stay in touch with your business regardless of where you are.

When you sign up for an account with S3 CRM you can start to implement it into your business straight away, simply log in and start inputting your employee and customer details and use this as a base to build upon. From there you can then start to sue S3 CRM each time you need to provide a quote, create an invoice, view diaries, check which projects are nearing their deadline date and so much more.

So if you are looking for a customer relationship management solution that can be accessed from anywhere in the world with an internet connection, that can be easily implemented into any business and that can help you to create more revenue than ever before see what S3 CRM can do for you.

Reason No. 3

“Features – The majority of the features on a CRM application should be relevant to your business so take your pick from the wide range of features available on S3 CRM from quoting and invoicing to last customer contact info and outstanding invoices features.”

In a world where petrol prices seem to rise each week , Route Optimisation is not only a handy feature, but its also cost effective. A 10% decrease in your monthly mileage can soon add up over the year.

What about having a single interface for all of your customer records - never us post it notes again.

Its also iPhone friendly - so you can get access to all of your information on the move

Regards

Dean

Hi All,

Another week has past at S3 CRM.

We are continuing to work on improvements to the project management tool, looking to rollout project progress reporting, and task dependancy which will help you manage your time and workflows.

Other areas we are working on include  the ability to reassign tasks to others when an individuals account is made inactive ensuring you maintain consistency when individuals leave the business.

We will also be rolling to live new marketing pages this week, which will include tours of the application.

As you know we are always keen to hear from you and get your feedback, so to make this easier for you we will be launching a new S3 CRM forum to encourage more discussion amongst the S3 CRM community.

So, as always lots happening we will keep you updated on our progress.

Thanks
Sarah

As the vast majority of businesses today use software applications to help them with their day to day running it is important to use an application that is not only going to be useful for that business but is also safe, secure and simple. Software should be safe as no-one wants to use software that has not been fully tested and does not function as it should as this leads to wasted time and lost revenue.
Software should also be secure as any breeches of security could be potentially harmful to the business with hackers gaining access into their files and information. This could result in repercussions that can result in the closure of a business as no-one wants to be a customer of a business where their personal information could be obtained due to insecure software. Similarly no business wants the information that they hold to be accessed by anyone who does not have the necessary authority to do so.

Software should also be simple to use as business owners often do not have the time to be showing employees how to use new software for too long. Anything that takes more than a few hours to be fully experienced in should not be used in small to medium sized businesses as they cannot afford too many working hours to be spent getting to grips with new software in the workplace.

S3 CRM is safe, secure and simple and here is why?

S3 CRM is safe as it is a web based application that is totally safe to use and has been tested and retested to make sure that every feature is totally up to date and can be easily integrated into any small to medium sized business with ease. Meaning that as a business owner you can get on with running your business rather than worrying about how safe your software is.

S3 CRM is secure – only employees who have the necessary authorisation are able to log into S3 CRM and access customer and business information. Usernames and passwords are created by you, the business owner so that you have total control over which of your employees can use and work in S3 CRM.

S3 CRM is simple – S3 CRM is so easy and straightforward to use that as soon as you log in and take a look around you will be getting a feel of the application. There are no weighty manuals to read before you begin to use S3 CRM, simply log in and get started! If you do find that there is an aspect of S3 CRM that is proving to be difficult simply click onto the Help at Hand text that is located in the right hand corner of the screen for help and advice on the feature you are using.

So for a software application that is not only safe and secure but simple to use S3 CRM is the right choice for you and your business.

Reason No. 2

“Easy to use - Say goodbye to weeks spent training staff on your new application simply let your employees have their usernames and passwords for S3 CRM and off they go. With the help of the ‘help at hand’ sections within S3 CRM and the easy to follow set up instructions your employees will be using S3 CRM like pros by the end of the first day.”

It takes around 45mins to learn EVERYTHING that you need to know to use S3 CRM like a pro! And you dont have to do all 45mins in one session

Regards

Dean

One of the most vital aspects of running a successful business apart from the business infrastructure is its customers – without them there is no business. So it is crucial that you make sure that your customers feel valued and as though you as a business want them to continue to be one of your customers for the foreseeable future. On the surface this seems like an easy and straightforward objective – so why do so many businesses get it wrong and lose customers?

One answer is that many businesses do not stay close to their customers and therefore lose track of what their customers actually want from them in terms of good customer service – and this leads to lost custom. With every business competing with similar businesses there is no longer the attitude that “They can’t get this anywhere else so I can treat my customers as I like”. Instead every business should take the time and care over their treatment of their customers to maintain good relationships between them. But how can you do this whilst running a business and meeting the other numerous demands that are put upon you and your employees every day without your business suffering in other areas?

In plain and simple terms – by using a software application such as S3 CRM. S3 CRM is a new and innovative customer relationship management software application that is designed to offer businesses a way to provide excellent customer service whilst maximising efficiency and reducing costs at the same time. So how does this work? S3 CRM works by being a whole of business application and not just one that is used to store customer information and contact details. With S3 CRM you can create customer records and add contact details, quotes, invoices, important documentation, project information and even photos of your customers to provide a type of ‘one stop shop’ for customer information.

Now when you or your employees are speaking to customers you have every single piece of information and documentation relating to that customer on one application and attached to that customers record. This means an end to searching through various files and applications to find information such as quotes and outstanding invoices when speaking to a customer. The customer will then have a heightened sense of satisfaction with your business as they feel as though you and your employees are professional and do not have to waste their time searching for lost paperwork, something which can be very frustrating when you contact a business.

By using S3 CRM you will drastically cut down on the number of complaints that your business gets and you will earn a (deserved) reputation for being a business who stays close to their customers and recognises their needs and provides first class customer service. Then once you have managed to achieve this for your business simply sit back and watch as those repeat orders flood in and your bottom line grows and grows.

Social Media explained in that user friendly commoncraft way

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Regards
Dean

Reason No. 1

“It will seamlessly fit in to your business - S3 CRM is so versatile and easy to use that you will find implementing it a dream. Too many CRM solutions have to be changed to fit the needs of individual businesses, but with S3 CRM you can use as many of its features as you like.”

Implementation requires nothing more than signing up (with a 30 day free trial) and logging in. EVERY page wiithin the solution has a “Need a Hand” section where you can get help on the page that you are current viewing. The dashboard is configurable - so you can build it up to look as you wish it to and therefore make sure it is working for you as opposed to you having to “work it”.

In summary - its a doddle to set up and use.

Give it a go

Dean

Another great week at S3 CRM

We have been busy refining the email marketing tool and will be rolling out new improvements today.

We are also working on some end user feedback for the project management tool and address book which should make it easier to add new users and employees at the same time.

Work is still progressing on the on-line tours, for this we would like some feedback from yourselves as to what tours you feel you will benefit from?  Let us know via this blog

I  hope you are also enjoying reading our articles and that they are of use to you, let us know if there are any specific topics you want us to address?

Hope you all have a good weekend, catch you next week

Thanks

Sarah