S3 Blog

Hi All,

Just in case you have missed it, check out our new video.

S3CRM Video

Sarah

CRM or customer relationship management is an area of business that should be high on the list of priorities for any business owner as customer relationships are critical for a business to succeed. For many business owners implementing a CRM solution can seem like a nightmare as there are so many aspects of CRM to consider from customer contact information right the way through to managing outstanding or unpaid accounts. Due to this you will need a CRM solution that will not only work with you and your business but is also easy to implement and use on a daily basis.

If you are looking for a CRM solution that you can easily implement into your business look no further than S3 CRM. S3 CRM is a customer relationship management solution that is not only functional but it will streamline the way your business operates and this will lead to increased profits and lowered overheads. In addition, S3 CRM is not only easy to use but it is also easily integrated into your business so there is no need to send your employees on lengthy training courses just to be able to use it themselves.

CRM solutions should add that extra dimension to your business which means that customer relationships improve almost as soon as you start using it. This might seem like rather a weighty claim but it is a claim that S3 CRM will back up when you implement it into your business. Using S3 CRM could not be easier, as mentioned there are no long training courses for you and your employees to attend to enable you to use it. This is not only time saving but it also saves you a great deal of money too as no time is spent away from the business as you implement this CRM solution. Add to this the fact that S3 CRM is web based, which means you can log into your account from anywhere in the world that has an internet connection and you have a totally accessible CRM solution that will help you to stay in touch with your business regardless of where you are.

When you sign up for an account with S3 CRM you can start to implement it into your business straight away, simply log in and start inputting your employee and customer details and use this as a base to build upon. From there you can then start to sue S3 CRM each time you need to provide a quote, create an invoice, view diaries, check which projects are nearing their deadline date and so much more.

So if you are looking for a customer relationship management solution that can be accessed from anywhere in the world with an internet connection, that can be easily implemented into any business and that can help you to create more revenue than ever before see what S3 CRM can do for you.

Reason No. 3

“Features – The majority of the features on a CRM application should be relevant to your business so take your pick from the wide range of features available on S3 CRM from quoting and invoicing to last customer contact info and outstanding invoices features.”

In a world where petrol prices seem to rise each week , Route Optimisation is not only a handy feature, but its also cost effective. A 10% decrease in your monthly mileage can soon add up over the year.

What about having a single interface for all of your customer records - never us post it notes again.

Its also iPhone friendly - so you can get access to all of your information on the move

Regards

Dean

Reason No. 2

“Easy to use - Say goodbye to weeks spent training staff on your new application simply let your employees have their usernames and passwords for S3 CRM and off they go. With the help of the ‘help at hand’ sections within S3 CRM and the easy to follow set up instructions your employees will be using S3 CRM like pros by the end of the first day.”

It takes around 45mins to learn EVERYTHING that you need to know to use S3 CRM like a pro! And you dont have to do all 45mins in one session

Regards

Dean

Reason No. 1

“It will seamlessly fit in to your business - S3 CRM is so versatile and easy to use that you will find implementing it a dream. Too many CRM solutions have to be changed to fit the needs of individual businesses, but with S3 CRM you can use as many of its features as you like.”

Implementation requires nothing more than signing up (with a 30 day free trial) and logging in. EVERY page wiithin the solution has a “Need a Hand” section where you can get help on the page that you are current viewing. The dashboard is configurable - so you can build it up to look as you wish it to and therefore make sure it is working for you as opposed to you having to “work it”.

In summary - its a doddle to set up and use.

Give it a go

Dean

Last week saw the market launch of S3 CRM, Tierlinear’s a new and innovative Customer Relationship Management solution. S3 CRM is a safe, simple, secure application aimed at small to medium sized businesses.

S3 CRM is a safe, simple to use, secure web based software application that has been designed to be not only a CRM solution but also provide features to boost the efficiency and productivity of a business which include:

1. Instant quoting and invoicing tools;
2. Document storage;
3. Fully integrated business wide calendar;
4. Project planning;
5. Email marketing which enables new email marketing campaigns to be created, sent and stored within minutes;
6. Access from anywhere in the world that has an Internet connection;
7. Dashboard feature which allows users to see the business at a glance;
8. Customer records which can have relevant paperwork attached.

For those of you who already have an account will know that S3 CRM is easy to use.   For those of you who have yet to register for your 30 day free trial account please do so straight away, http://www.s3crm.com and let us know what you think

Sarah

It is important for any business to keep ahead of the game and make sure that they utilise all the tools they have to maximise their revenue. Doing this can sometimes be difficult as many software packages are not designed to be integrated into a business and work as a total software solution like S3 CRM is. There are different ways in which using S3 CRM can help you to increase your average revenue per user and this is how:-

1. Go into the tools feature and take a look at the total revenue per customer section, this will tell you in an instant who your best customers are and when they order. This information can then be used in conjunction with customer details to provide loyalty discounts or other ‘special offers’ that are reserved for your best customers. Making customers feel valued is an excellent way to secure future orders from them.

2. Use your employees time better – the integrated calendar on S3 CRM enables users to see who is doing what, so if an important deadline is approaching you can see who you can take from other projects to lend a hand and make sure that work is completed on time. Similarly if you are planning an event or promotion and need to know when you have the maximum numbers of employees in work just check the calendar.

3. Cut down on time wasted trying to find contact information or documents by using the storage tool on S3 CRM. This is a way of putting all relevant information in one place where it can be easily found and retrieved, using the document storage means that employee efficiency will increase as will the average revenue per user as they are able to dedicate more time to important tasks.

4. See how many invoices are outstanding – as with the total revenue per customer feature you can see how many invoices you have outstanding on your system at any one time. You can then use S3 CRM to call up the customer details on the outstanding invoices and make arrangements for them to be paid. So no more missed unpaid invoices lingering around in filing cabinets, use this feature and see your revenue increase.

5. Access your S3 CRM account from anywhere in the world that has internet access, this will increase your revenue as you are able to check on your business where ever you are thanks to the software application being web-based. You will never have to take your laptop with you when going abroad and as all documents and information are stored for you on S3 CRM you will be able to travel light knowing you can see your business at a glance whenever you like.

6. As you can see these are just a selection of the ways in which you can increase your ARPU by using S3 CRM, so why not sign up and get started today and you will see just how easy it is.

Every business will have their share of good and bad customers, but how do you go about finding out which are good and bad customers? Obviously there are some methods that are quite straightforward such as taking a look at your customer statistics and see how much money each customer has paid your business, and how many orders they have made. This will give you quite an accurate indication of how is a good customer, it is also worthwhile checking outstanding invoices too to see how much money is outstanding for each customer.

Here is what to look for when using your software tools to determine who is a good customer and who is a bad customer.

Good customers

1. Will always pay their invoices on time, if there is a problem with a payment a good customer will contact you prior to it becoming due and make you aware that the payment will be slightly late.

2. Place repeat orders with your business and choose you over your competitors when choosing products or services.

3. Give you their contact details when you ask for them – i.e. telephone numbers and mobile numbers, should you ever need to contact them.

4. Respond to letters that you send them if they need to. Obviously there is no need to respond to mail shots and other such communications, but if you need to send them a reminder letter if an invoice is overdue they respond straight away and settle the matter. Often this is just an oversight and the matter can be cleared up.

Bad customers

1. Will not pay invoices on time.

2. Will not respond to letters or phone calls if you are chasing up unpaid invoices.

3. Will often complain for no reason in order to try to get money off services and products.

4. Will place orders and then change them at the last minute, this can sometimes happen as a one off but a bad customer will do this many times and fail to see that they are causing problems by doing so.

If you find that after looking at these lists that you do have some bad customers you need to do something about them. Bad customers can cause you and your business days of headaches in various ways. They will not pay their invoices on time and they will find reasons not to do so time and time again. This then leads to you or a member of your staff wasting time chasing them up to make payments. If you find that you have a customer who is like this you really don’t need their kind of custom so you need to tell them that if they continue to behave like this you will be forced to stop trading with them. If this continues you must then tell them that you unfortunately have to cut all

Businesses of all sizes need an accurate way of keeping and maintaining customer records which hold details from quoting and invoicing to project planning and this is where CRM software comes in very useful. CRM or Customer Relationship Management is a way of identifying and understanding a customers needs whilst improving your relationship with that customer leading to increased profits and customer satisfaction.

There are many different CRM solutions available on the market but how do you pick which is the right one for your business? Here are the top 10 things that you should be looking out for in your CRM solution –

1. Ease of use – this is the most important aspect of any type of software, after all if you can’t use something quickly and easily it can eat away at your time, meaning precious hours are lost figuring out how to get your customer information on screen!

2. Does it fit into our business – if you are looking for a CRM solution you need to make sure that it will be easy to integrate into your business. Solutions that take too much time to set up and do not do everything you need them to are not worth it.

3. Features – features should be relevant to your business i.e. if you create invoices you should be able to do this on your software – the same goes for creating quotes.

4. Marketing tools – does your software solution offer marketing tools such as average revenue per customer? Such tools can help you identify where your custom comes from and make it easier to plan marketing campaigns from this information.

5. Financial planning – if you can see your best customers and see their pattern of re-ordering you financial projections are more accurate.

6. Accessibility – you might find that you need to access your customer data when you are not in the office, or even the country, so choose a CRM solution that will allow you access to your business information from where ever you are in the world – providing there is an internet connection.

7. Project planning tools – these are invaluable if your business has several projects open at the same time. Your CRM solution should have a way in which you can plan projects and monitor them to see that they are on target to be completed in time.

8. Staff calendars – these should be integrated into your CRM solution so you can see what your workforce is doing on one screen.

9. The ability to see your business at a glance – do you have to open up endless screens to see outstanding invoices, current projects, quotes to chase etc? Choose a CRM solution that will let you see an overview of what is happening in your business on one screen.

10. Reasonably priced – this is self explanatory, if you are paying too much for your CRM solution it is not cost effective, choose a solution that has all of the above and doesn’t cost the earth too.

Owning a small business is a high pressure role which can and will take over your life, so it is crucial that you have the right tools to help you manage not only your employees but the day to running of your business. Too many business owners feel that as head of a company they must know all about what is going on within that business – and with good cause. However, the problems start if you are spending a disproportionate amount of your time getting information about new customers, chasing employees over holidays, finding missed and unpaid invoices not to mention keeping on top of the various projects that you have in the pipeline. In short if this is happening to you, you are in danger of taking your eye off the ball and losing valuable revenue – and you need to turn this around and regain control of your business.

Many owners of a small business try different ways of recording information and often turn to business solutions such as Salesforce and Sugar CRM. These whilst good applications are a little too complicated, meaning that they are usually not used to their full potential, leaving business owners in the same position as they were before. If you are looking for a business solution that is easy to use, is fully integrated with calendars has quote and invoicing tools and can be accessed from anywhere in the world you need to check out S3 CRM. S3 CRM is a revolutionary web based application that will take the hassles and stress out of running a small to medium sized business. Here are a few of the features that S3 CRM offers you –

1. Increased productivity – use the project feature to track projects from creation to completion and see who is responsible for it. No more missed deadlines due to deadline alerts.

2. Centralise your business – run your business from S3 CRM and be in total control where ever you are in the world with an internet connection.

3. Improve contact relationships – with S3 CRM’s address book you can store details of last customer contact through email, telephone or letter and attach a picture of customers so you never forget a face again.

4. Share the workload – as all calendars are fully integrated you can see at a glance which projects your workforce is working on and move resources if there is an approaching deadline that needs more work.

5. Increase cash flow – using S3 CRM’s quoting and invoicing tools you can create invoices and attach them to customer records. Invoices are created automatically and saved for ease of retrieval. Invoices that remain unpaid after a set deadline will appear on your unpaid invoices list for the appropriate action.

6. Never lose an important document again – thanks to S3 CRM’s document storage facility you can save documents either to their own file or attach them to a customer, meeting or project record so that the information you need is a just a click away.

Theses are just a few of the features you can expect from S3 CRM’s business solution. You can also use it to plan any email marketing campaigns that you have based on your current stats and customer buying trends as they can be accessed with ease. See at a glance who are your biggest paying customers and target the right email marketing group – say goodbye to wasted marketing fees targeting the wrong groups. For a business tool that is also a virtual assistant who will never let you down make the right choice – sign up for our free trial of S3 CRM today.