S3 Blog

CRM (customer relationship management) tools are fast becoming one of the most valuable applications that a business can use. One of the problems that many businesses encounter when they are looking for a CRM solution is that there is just so much choice on the market. This can lead to indecision when it comes to choosing the right one.

Businesses need an effective CRM solution that will meet their needs and continue to do so into the future. To ensure this here are some tips which will help:

To be effective a CRM solution must first be easy to use and access. A CRM solution that is difficult for end users to integrate into their working day should be avoided at all costs. It is also useful to opt for a CRM solution that can be easily mastered within a few hours. Business owners simply do not have the time to spend sending their employees on courses to learn how to work new applications. As far as accessibility is concerned it is wise to opt for a CRM solution that is web based. Having a web based solution means that users can access it from anywhere that has an internet connection. So in effect home working becomes possible with this type of CRM solution – something that is becoming more popular at the moment as it means flexible shifts and lower costs.

Cost is also important for an effective CRM solution. If a business is paying for a CRM solution that is not delivering it is not effective. Make sure that what you pay for a CRM is vastly outweighed by what you get out of it for it to be cost effective

Does the CRM solution enable a good customer experience? If it allows users to easily access customer information, attach documents to customer details and create quotes and invoices quickly it all goes to creating good customer experiences. CRM solutions should help you to add value to your customer’s experiences and enable accurate and fast communication. It should not slow these transactions down or make them overly complex.

CRM solutions should also provide effective reporting. If a businesses owner can see their best customers at the click of a button it is effective. Similarly if the CRM solution enables users to see which customers have outstanding payments or missing information it is effective. If users are able to quickly access important information at the click of a button then the CRM solution that they are using is effective.

An effective CRM solution should also allow for users to be added without any fuss and with minimal charge. Too many solutions charge a small fortune for extra users and this is not practical if you are a small to medium sized business that is growing. CRM solutions need to enhance your business and not drain its resources so this is one tip that you do not want to overlook.

Hi All,

Just in case you have missed it, check out our new video.

S3CRM Video

Sarah

Last week saw the market launch of S3 CRM, Tierlinear’s a new and innovative Customer Relationship Management solution. S3 CRM is a safe, simple, secure application aimed at small to medium sized businesses.

S3 CRM is a safe, simple to use, secure web based software application that has been designed to be not only a CRM solution but also provide features to boost the efficiency and productivity of a business which include:

1. Instant quoting and invoicing tools;
2. Document storage;
3. Fully integrated business wide calendar;
4. Project planning;
5. Email marketing which enables new email marketing campaigns to be created, sent and stored within minutes;
6. Access from anywhere in the world that has an Internet connection;
7. Dashboard feature which allows users to see the business at a glance;
8. Customer records which can have relevant paperwork attached.

For those of you who already have an account will know that S3 CRM is easy to use.   For those of you who have yet to register for your 30 day free trial account please do so straight away, http://www.s3crm.com and let us know what you think

Sarah

Owning a small business is a high pressure role which can and will take over your life, so it is crucial that you have the right tools to help you manage not only your employees but the day to running of your business. Too many business owners feel that as head of a company they must know all about what is going on within that business – and with good cause. However, the problems start if you are spending a disproportionate amount of your time getting information about new customers, chasing employees over holidays, finding missed and unpaid invoices not to mention keeping on top of the various projects that you have in the pipeline. In short if this is happening to you, you are in danger of taking your eye off the ball and losing valuable revenue – and you need to turn this around and regain control of your business.

Many owners of a small business try different ways of recording information and often turn to business solutions such as Salesforce and Sugar CRM. These whilst good applications are a little too complicated, meaning that they are usually not used to their full potential, leaving business owners in the same position as they were before. If you are looking for a business solution that is easy to use, is fully integrated with calendars has quote and invoicing tools and can be accessed from anywhere in the world you need to check out S3 CRM. S3 CRM is a revolutionary web based application that will take the hassles and stress out of running a small to medium sized business. Here are a few of the features that S3 CRM offers you –

1. Increased productivity – use the project feature to track projects from creation to completion and see who is responsible for it. No more missed deadlines due to deadline alerts.

2. Centralise your business – run your business from S3 CRM and be in total control where ever you are in the world with an internet connection.

3. Improve contact relationships – with S3 CRM’s address book you can store details of last customer contact through email, telephone or letter and attach a picture of customers so you never forget a face again.

4. Share the workload – as all calendars are fully integrated you can see at a glance which projects your workforce is working on and move resources if there is an approaching deadline that needs more work.

5. Increase cash flow – using S3 CRM’s quoting and invoicing tools you can create invoices and attach them to customer records. Invoices are created automatically and saved for ease of retrieval. Invoices that remain unpaid after a set deadline will appear on your unpaid invoices list for the appropriate action.

6. Never lose an important document again – thanks to S3 CRM’s document storage facility you can save documents either to their own file or attach them to a customer, meeting or project record so that the information you need is a just a click away.

Theses are just a few of the features you can expect from S3 CRM’s business solution. You can also use it to plan any email marketing campaigns that you have based on your current stats and customer buying trends as they can be accessed with ease. See at a glance who are your biggest paying customers and target the right email marketing group – say goodbye to wasted marketing fees targeting the wrong groups. For a business tool that is also a virtual assistant who will never let you down make the right choice – sign up for our free trial of S3 CRM today.