Reason No. 10
“S3 CRM is very reasonably priced – Why pay through the nose for CRM solutions that were created for someone else’s business, with S3 CRM you can customise your dashboard to show what you need to know in your business and change it when necessary.”
S3 CRM costs less than 21p per day and for that 21p you get everything included.
Can you afford not to be using S3 CRM?
Regards
Dean
Reason No. 8
“Fully integrated employee calendars – These can then be accessed by anyone to see who is in work, on holiday, off sick or on a business trip in order to provide a better service by utilising employees that are in work on any given day.”
Every had the issue where Sue in Accounts or John in the back-room has been ill or on holiday and they held an important piece of information that the customer wants right now? With online calendaring and associated tools you wont ever have to be in this position again.
Regards
Dean
Reason No. 7
“Project planning tools – If your business undertakes several projects at once and has various employees working on them deadlines can sometimes be missed. By using the project planning tools on S3 CRM you can see at a glance how many projects are open, which are approaching their deadlines and who is working on them. You can also set alerts to warn you or the employees working on projects that a deadline is looming so one is never missed again. This will put an end to missed deadlines and frustrated customers as you turn them into customers who rely on you as they know deadlines are met.”
Dont get de-focused when you have multiple projects / customers all expecting service in the same time period. Use best practise project management tools which link directly into your calendar and send out email / SMS alerts when you require the information.
Getting a customers is harder than keeping a customer - so focus on delivering that project on time every time and maintain that customer forever!
Regards
Dean
Reason No. 6
“S3 CRM has total accessibility for authorised persons from anywhere in the world – Many business owners take trips overseas or to other parts of the country and many feel as though they take their finger off the pulse of their business whilst they are away. As S3 CRM is a web based application it can be accessed from anywhere in the world with an internet connection, so you are never more than a click away from your business or your employees.”
You no longer need to be tethered to your computer or desk. You can get access to information from any internet connected computer (including the Apple iPhone) and read, add and update your business records immediatly.
Consumers expect quick turnaround and quality replies - and there is no better way of doing this than ensuring all of your activity is administered online - thereby removing unecessary duplication of work and ensuring timely responses.
Regards
Dean
Reason No. 5
“It can help a businesses financial planning – by using the information on which are your best customers and see their re-ordering patterns you can make any financial projections more accurate.”
If your currently using a manual process consisting of excel spreadsheets and / or pieces of paper to do your quotes and invoicing then you may notice its taking a lot of unecessary time and effort to get right. Are you able to quote quickly and efficiently? Do your customer pay on time? Do you spend unecessary time chasing for payment?
If you do, then using simple best practise and automated tools to alert you when things “need” to get done - with be both cash flow positive and consume less time and effort.
Regards
Dean
Reason No. 9
“S3 CRM allows you to see your business at a glance – Simply log into your dashboard and see everything that is going on in your business on one screen from the number of outstanding invoices to projects that are drawing to a close. Say goodbye to opening endless screens just to find out what the total of paid invoices are that week.”
1 login, 1 dashboard screen, all of your information how you want to see it.
Couldn’t be simpler and couldn’t be more useful.
Regards
Dean
Reason No. 4
“Marketing information and tools – For CRM to be a complete success you need to be able to store and extract data which could assist marketing and sales such as average revenue per customer and instant invoicing tools.”
It costs over 35p to send an A4 letter through the post in the UK today. Sending the same information via email is less than 1/10th of a penny. Not only that - using eMail marketing tools you can see who actually read your letter, when they read it and whether or not they clicked on any of the links within it.
eMail marketing, when done correctly, is a powerful and effective way in which to grow your business.
Regards
Dean
Reason No. 3
“Features – The majority of the features on a CRM application should be relevant to your business so take your pick from the wide range of features available on S3 CRM from quoting and invoicing to last customer contact info and outstanding invoices features.”
In a world where petrol prices seem to rise each week , Route Optimisation is not only a handy feature, but its also cost effective. A 10% decrease in your monthly mileage can soon add up over the year.
What about having a single interface for all of your customer records - never us post it notes again.
Its also iPhone friendly - so you can get access to all of your information on the move 
Regards
Dean
Everyone who has a business knows that increased productivity and lower costs bring about a healthier bottom line, but what are the best ways in which to do this? Here are the Top 10 ways in which you can do just that-
Utilise your staff correctly – one of the biggest mistakes in business is not knowing what your staff are doing, this does not mean spying on them but making sure that there are not too many people working on a project that doesn’t require them.
Use project planning tools – these can make all the difference to your business, by keeping an eye on all your projects and being alerted when deadlines approach you will find that productivity is increased.
Have all relevant documentation to hand – by having all documents related to a particular project or customer you or your staff will never waste time, and ultimately money, searching for missed invoices or other paperwork every again.
Record all customer contacts – by recording every time you telephone, email or send a letter out to a customer you will not waste money be repeatedly contacting someone who has already heard from you.
See all unpaid invoices at the click of a button – being able to do this means that you can see at a glance how much money your customers owe you. Add to this a feature which shows you which are the oldest invoices and you have the perfect tool for chasing up outstanding debts which will make your business more efficient.
Choose a fully integrated software solution – doing this will enable you to run all aspects of your business from one easy to use application which will cut down on time spent using slower and less efficient software programmes.
Be able to connect to your business from anywhere in the world. By using a web based application to run your business through you are able to access all areas of your business from staff calendars to project planning from anywhere that has an internet connection.
See all approaching deadlines and act upon them. If you are aware of deadlines you will be better placed to make sure that they are met, even if this means moving extra staff onto a project if it looks as though it might not get completed in time.
Store information in one place that is easy to access. Once again this will cut down on time spent searching for documentation for various tasks which frees up more time to work on the important aspects of your business.
Use good customer relationship management. In business nothing is more important than your customers and having good relationships with your customers is crucial to create profits. Use a software solution that allows you to record details of your customers from last contact to ongoing projects so that when you speak to them you and your staff have all the information you might need right there at your fingertips.
Customers are the life blood of any business, without them there would be no business, so you must make sure that you do all you can to make your customers happy. So how do you do that?
Make your customers feel valued – this can be done in different ways from newsletters to let them know what your business is doing at the moment to incentives such as discounts for regular customers.
Get your facts right – nothing turns customers off more than the wrong information when communicating with them. Is your customer a Miss or Mrs? Do they like to be address by their first name? Can you contact them on their personal mobile? Get the basics like this right and your customer will notice it.
Provide information quickly – if you are giving a customer a quote do it as a priority, don’t leave it as the last task on your ‘to do’ list – many people never get to the end of theirs and you will find that your customer has gone elsewhere.
Listen to customer feedback and problems – by doing this you can change any aspect of your business that customers are not happy with and when they realise you have implemented the changes they will feel as though they are listened to, and they will come back to you time and time again.
Offer rates based on loyalty – this could be anything from a 5% discount to 25% - give what you think is reasonable. It is better to have 10 repeat orders with a 10% discount than 2-3 at the full price.
Ask a friend or relative to pretend to be a customer and get them to obtain a quote from you – do they have anything negative to tell you about the process? Get them to be brutally honest even if it seems like nitpicking, they might uncover something you didn’t know about your business.
Make sure you deliver what you promise – don’t tell customers that a project that would normally take 2 weeks can be completed in 1 week to secure a sale. Often deadlines are set for a reason – trying to make your business look better without finding out if you can deliver what you say reflects very badly on you.
Be professional – make sure the phone is answered properly, send quotes when asked for, chase up outstanding invoices.
Allow customers to have their say if they are disputing something – too many businesses overlook what a complaining customer is saying, take notice and you might realise there could be improvements in working practises.
Be contactable! This may sound obvious but a lot of businesses, especially smaller ones have telephone numbers and email details on their websites but don’t have adequate phone cover or check emails enough, this makes customers think they are not important enough to speak to. Make these changes and see your business and your bottom line grow!